What are the delivery charges for orders from the ElenasBrides Shop?
We provide free shipping.
What payment methods do you accept?
How long is the processing time?
Production takes 3 weeks from the date the payment has been made. We are closed during weekends and holidays
What if I need the processing time to be faster?
If you want us to rush your order faster, please contact us by email or phone and be prepared to provide us with the SKU number of the dress. You can find the SKU number under ‘ADD TO CARD” on each of the dresses.
How long will the delivery take?
Shipping time: 10-14 business days by using USPS.
Do I receive an invoice for my order?
Yes, we’ll send you an invoice as soon as we receive your payment and we will let you know that we started making your dress.
How can I get a custom fitted dress?
When you place the order, please provide us with your measurements.
* We strongly recommend to get the measurements from a professional tailor.
Please add your measurements under the “Order Notes”.
If you don’t want to provide us with the measurements, you can choose your size from the drop down.
What measurements do I need to provide to order a custom fitted dress?
1) BUST measurement: Please wear a bra without padding
2) WAIST: Measurements of the smallest part of your waistline
3) HIPS: Measurements of the widest part of your hips
4) DRESS LENGTH: Armpit to the floor while wearing your wedding footwear.
5) DRESS LENGTH: SHOULDER to the floor while wearing your wedding footwear.
6) ARMPIT TO WAIST (Height)
7) WAIST TO FLOOR: While wearing your wedding footwear
8) SHOULDER TO NIPPLE
9) NIPPLE TO NIPPLE
10) SHOULDER TO SHOULDER (BACK)
11) SHOULDER BLADE TO SHOULDER BLADE
12) BACK SIDE OF THE ARMPIT ACROSS TO THE OTHER ARMPIT
13) SHOULDER TO WAIST (back)
14) WIDTH OF ARM (width of bicep)
15) WIDTH OF ARM (width above the elbow)
16) LENGTH OF SLEEVE (Top of shoulder to the elbow)
Since these dresses are made to order, we do not offer refunds. If there is a manufactures error, then we will fix/repair the error as needed. We care about your needs, so we will work with you if there are any dissatisfactions.